Refund Policy

Last updated: October 14, 2026

Janus subscriptions are sold through our online reseller Paddle.com, which is the Merchant of Record for all orders and handles refunds.

14-day refunds

If you're not happy with Janus, you can request a full refund within 14 days of any subscription payment, including renewals. No reason is required.

Use the link in your payment receipt email, or visit paddle.net to find your order, or
email us at [email protected] with the email address you subscribed with.

Approved refunds are returned to your original payment method by Paddle.

You can cancel any time from your account. Your plan stays active until the end of the period you've paid for, and you won't be charged again.

The 14-day Pro trial is free and needs no payment details, so there is nothing to refund.